Step 4. Provisioning: On-Net Bandwidth (Estimated time: 17 business days)

Your Service Coordinator will call you to review your service criteria and will send you a Welcome email. Please respond and verify your service address and onsite contact information. Your Welcome email contains links to the COGENT Customer User Guide and other important forms.

Behind the scenes, your Service Coordinator is managing all the requirements for your service to ensure timely installation within a short interval. This typically includes:

1. Reviewing your order with your COGENT Network Planning Engineer. COGENT strategically over-provisions its network to promote a rapid installation process. While uncommon, a very large or complex order could require augmenting the network with new equipment or transport capacity.

2. Creating a Work Order for your COGENT Field Engineer who will schedule a site survey. During this evaluation of the physical installation location, we determine how COGENT fiber will be brought to your office suite. COGENT fiber often exists in the building riser system, so cabling is pulled from the riser to your office suite. Your Field Engineer will ultimately activate and test your port.

3. Requesting IP address space and BGP, SMTP, and DNS services through your COGENT IP Engineer. When allocating IP resources, your IP Engineer must adhere to accepted Internet standards established by the governing Regional Internet Registry. Your IP Engineer documents your IP resources and configures your port on the COGENT network. Your IP Engineer also assigns VLAN numbers for Point-to-Point services.

Once your service is successfully tested for continuity and connectivity, your Service Coordinator will notify you and email you a Customer Acceptance Letter. Your Customer Acceptance Letter includes contact information for Customer Support. Billing of the service commences on the day the Customer Acceptance Letter is sent.