Support Desk
Cogent prides itself on superior customer service. We are available to you 24 hours a day. Our support desk in Washington, DC primarily serves our North American customers, and our support desks in Europe (Frankfurt, Germany; Madrid, Spain; and Paris, France) primarily serve our European customers.
Please select the appropriate support desk's contact details from the list below, based upon your service location. Make sure to have your Customer Account Number or Order Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!
United States
Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax: 1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Canada
Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax: 1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Canada Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mexico
Hotline: 01-800-681-9553 or +52 55 4169 7175
Fax: +34 91 102 2509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
South America
Argentina: +54 11 2040 1651
Brazil: +55 11 4380 9977
Chile: +56 22 938 1882
Colombia: +57 60 1508 4353
Peru: +51 1 7304833
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
South Africa
Hotline: +27 10 500 2495
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Asia-Pacific
Australia: +61 2 8311 3842
Australia Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hong Kong: +852 5808 0736
Korea: +82 70 4784 4022
New Zealand: +64 9 801 0036
Singapore: +65 3158 2050
Taiwan: +886 2 7737 4445
Tokyo: +81 34 577 6393
Fax: +1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Europe (all countries, except as listed below)
Hotline: +49 69 2998 9696
Fax: +49 69 2998 9666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
United Kingdom
Hotline: 0800 877 8005
Fax: +49 69 2998 9666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
UK Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
France / Benelux
Hotline: +33 1 49 03 1818
Fax: +33 1 49 03 1803
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria
Hotline: +34 91 102 2501
Fax: +34 91 102 2509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hungary
Hotline: 06800 18854
Fax: +49 69 2998 9666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Montenegro
Hotline: +382 (0) 20 510 597
Fax: +49 69 2998 9666
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
NETWORK PERFORMANCE
To monitor the current network status, please visit status.cogentco.com.