Company:

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Responsibilities:

Cogent Communications France is looking for a Customer Support Engineer to strengthen its team in Paris, France. The position involves:

• Responding to customer calls
• Providing Level 1 support for internet and IP services
• Incident management
• Monitoring and managing alarms for infrastructure in Cogent’s data centers
• Controlling access to Cogent sites
• Managing maintenance from our suppliers and others

The work is done in collaboration with our two other European centers based in Spain and Germany

Qualifications:

• Languages: Fluency in written and spoken French and English is required. Knowledge of other European languages would be an advantage
• The candidate must be reactive, possess strong written and verbal communication skills, and experience in a similar role would be a plus
• Position is based in La Garenne-Colombes (Paris, France). Work shifts include morning or afternoon hours

Professional Qualities:

• Stress management
• Reactivity
• Strong communication skills

Base Salary: €40K - €42K annually

Work Environment: This is an in-office position, based in Paris- France.

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Candidates only. No recruiters, please.

Cogent Communications is an Equal Opportunity Employer.